Free delivery over KSh 3,000+254 116 407 473

Frequently asked questions

Ordering, delivery, payment, warranty and repairs — answered.

Are your accessories genuine?

Yes. We stock genuine oraimo, JBL, TOZO and other authorised brands, and every item comes with a warranty.

How do I pay?

We accept M-Pesa, Visa, Mastercard and cash on delivery within Nairobi.

How long does delivery take?

Same-day within Nairobi for orders placed before 3pm, and 1–3 business days for other towns. Delivery is free above KSh 3,000.

Can I track my order?

Yes — use your order reference on the order tracking page to see live status from confirmed to delivered.

What if an item is faulty?

Return it within 7 days for a replacement or refund, or claim under warranty. See our returns and warranty page.

Do you repair phones and laptops?

Yes. We offer screen, battery, charging port and software repairs — book a repair from the homepage repair services section.

Where is your shop?

Woodvale Centre, next to Family Bank, Woodvale Groove, Westlands, Nairobi. Open Monday to Saturday, 9am to 6pm.